Employee Engagement and Experience for Security Services
Communication, recognition and the conditions people actually work in.
What this looks like in security services
The parts of employee engagement and experience that are specific to this sector, rather than general.
Engaging Guards on Deployment
Isolated posts, client premises, and an absent employer.
What this coversHide
Engaging Guards on Deployment
Isolated posts, client premises, and an absent employer.
What this coversHideA security guard works alone at somebody else's premises, often at night. The employer is a supervisor who visits and a salary that arrives - and when either is unreliable, attrition follows immediately.
- Supervisor visits at a stated frequency, including night posts
- Salary paid on the same date without exception
- Relief and leave arrangements that actually happen
- Basic facilities at post - shelter, water, washroom access
- Uniform and equipment issued and replaced properly
- Grievance route independent of the client
- Recognition for incidents handled well, communicated to the client
Relief reliability is the most common cause of exits in this sector. A guard who cannot take agreed leave because relief does not arrive will leave rather than argue.
The general method — what employee engagement and experience covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the employee engagement and culture page. What is above is the part that differs for security services.
Other HR topics for security services
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for security services, or another industry.