Why professional services employees leave and how to understand why
Why associates and managers leave consulting, accounting, legal and advisory firms, and how to ask about progression, workload and partners at exit.
6 min readRead articleAn engineering consultancy sells design, checking and supervision, and it depends on engineers who are both technically sound and well supported. Many strong engineers do not want to manage people, so the firm needs a route that rewards technical depth without forcing that move.

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Share your requirementsAn engineering consultancy designs, checks and supervises structures, systems and infrastructure for owners, developers and contractors. Its people include discipline leads in civil, structural, mechanical, electrical or environmental work, design engineers, CAD and BIM technicians, checkers who review the output, and site supervision engineers who watch construction. Work is organised by project and stage, with peaks when drawings are due and slack when approvals are pending. Engineers value technical respect and sound reviews, and they are wary of firms that overload them or treat them as drawing machines. Fees come in stages, so pay and cash flow follow project milestones. See also HR for professional services.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
When drawings are late, the review stage shrinks, and errors are found on site where they cost more.
Resident engineers are posted to sites for long stretches, lose touch with the design office and see themselves as second-class.
A few people hold deep knowledge of a discipline or a software tool, and their absence stops projects.
Engineers do not know how a technically strong person becomes a lead without having to manage people they would rather not manage.
Several projects hit drawing deadlines at once, and the same engineers are asked to cover all of them.
Standards and codes change, and engineers update themselves without a firm routine for sharing what they learn.
Start with the topics that matter most here: Career and Succession Management; Learning and Development; Organisation Design. Then work through the rest. Each topic is written for professional services, not in general.
Named backups for the roles that cannot be vacant.
Training planned from need rather than from the calendar.
Structure, reporting lines and who is allowed to decide what.
How many people, in which roles, by when — and what they will cost.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a engineering consultancies business puts in place, in an order that makes each easier. Open any card for the detail.
A fixed time for review in every project plan, a named checker and a rule that drawings do not leave without it.
What this coversHideA fixed time for review in every project plan, a named checker and a rule that drawings do not leave without it.
Regular visits from design leads, a monthly review with the project manager and a planned return to the office between postings.
What this coversHideRegular visits from design leads, a monthly review with the project manager and a planned return to the office between postings. The employee engagement process covers it.
A route where a strong engineer can grow into senior technical roles without people management.
What this coversHideA route where a strong engineer can grow into senior technical roles without people management. The career and succession work lays it out.
A named second person for every critical discipline or tool, with shared notes on methods and files.
What this coversHideA named second person for every critical discipline or tool, with shared notes on methods and files.
A short monthly session where one engineer shares a code change, a problem solved or a lesson from site.
What this coversHideA short monthly session where one engineer shares a code change, a problem solved or a lesson from site. The learning and development process helps keep it going.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
A technical track and a management track, with clear steps in each.
Clear reporting between design leads, project managers and site teams, so no group feels sidelined.
A regular routine for sharing code updates, lessons and methods across the team.
Simple ways to keep site-based engineers connected to the firm.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in professional services, and one on each of the topics this page points to.

Why associates and managers leave consulting, accounting, legal and advisory firms, and how to ask about progression, workload and partners at exit.
6 min readRead article
A two-hour exercise that names the roles you could not fill quickly, who could cover them, and what readiness would actually require.
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A calendar of courses, a budget spent by March and no record of what any of it changed. What a learning and development process contains when it starts from need rather than from the catalogue.
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A flat structure works until the founder becomes the only route to a decision. How to tell when you have passed that point, and how to redesign without a reorganisation.
8 min readRead articleMore on the GullyHR blog.
Put the review time into the project plan and treat it as fixed. If drawings slip, the issue date moves with them, not the check.
Visit them, include them in design reviews and set a route back to the office after a posting. Isolation causes most site exits.
No. A technical track with real seniority and pay lets skilled engineers progress without managing a team.
Name a backup, record methods and files and rotate them through some work. It also gives the specialist a way to take leave without the project stalling.
Look at deadlines a quarter ahead, spread people across them and arrange temporary help before the crunch.
Our opening discussion would look at how much time checking really gets on recent projects, how often design-office staff visit the resident engineers, and which disciplines or tools rest with one specialist. A technical career track beside the management one, or a backup plan for each specialist, is a sensible first task. We then agree scope in writing before starting.
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