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Banking, Financial Services and Insurance

Retention and Attrition Management for Banking, Financial Services and Insurance

Who leaves, when, why — and which of them mattered.

What this looks like in banking, financial services and insurance

The parts of retention and attrition management that are specific to this sector, rather than general.

Sales-Force Hiring at Scale

Continuous hiring against continuous attrition.

What this covers
  • Rolling manpower plan
  • Branch and territory requisition
  • Sourcing channels
  • Bulk screening
  • Sales aptitude assessment
  • Document verification
  • Background verification
  • Reference checks
  • Offer and joining
  • Replacement turnaround tracking

Attrition and Retention

Sales attrition is a business-plan variable.

What this covers
  • Attrition by role, branch and vintage
  • First-90-day attrition
  • Manager-wise turnover
  • Exit reasons
  • Cost and time to replace
  • Stay interviews
  • Career path from field to branch
  • Incentive-linked retention
  • Critical-role backup

The general method — what retention and attrition management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the employee retention and attrition management page. What is above is the part that differs for banking, financial services and insurance.

Where to start

Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.

See all HR topics for banking, financial services and insurance, or another industry.

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