Onboarding and Probation for Banking, Financial Services and Insurance
A first day that is the same for the fifth joiner as the first.
What this looks like in banking, financial services and insurance
The parts of onboarding and probation that are specific to this sector, rather than general.
Onboarding With Verification Gates
Where someone cannot start until checks clear.
What this coversHide
Onboarding With Verification Gates
Where someone cannot start until checks clear.
What this coversHideFinancial services onboarding runs on a gated sequence. Verification, clearances and system access have to complete in order, and a joiner who starts before a gate closes creates a problem that is difficult to unwind.
- Background and reference verification completed before start
- Previous-employer clearance where the role requires it
- System, branch and application access provisioned to the role
- Product and process certification before customer contact
- Incentive and clawback structure explained and acknowledged
- Code of conduct and confidentiality acknowledged
- Probation objectives set in terms of activity, not only sales
- Review at a stated date with a documented outcome
Setting probation objectives in activity terms rather than purely on sales achieved is what makes an early review fair, since a new joiner's pipeline has not matured in three months.
The general method — what onboarding and probation covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the employee onboarding and induction page. What is above is the part that differs for banking, financial services and insurance.
Other HR topics for banking, financial services and insurance
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for banking, financial services and insurance, or another industry.