Banking, Financial Services and Insurance
Employee Relations for Banking, Financial Services and Insurance
Two routes — one for complaints, one for conduct — kept separate.
What this looks like in banking, financial services and insurance
The parts of employee relations that are specific to this sector, rather than general.
Conduct and Mis-selling Risk
Consistent handling of customer-facing misconduct.
What this coversHide
Conduct and Mis-selling Risk
Consistent handling of customer-facing misconduct.
What this coversHide- Code of conduct
- Customer-interaction standards
- Mis-selling complaint process
- Investigation procedure
- Show-cause and warning process
- Escalation matrix
- Disciplinary consistency review
- Incident documentation
- Corrective action tracking
The general method — what employee relations covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the grievance and disciplinary process page. What is above is the part that differs for banking, financial services and insurance.
Other HR topics for banking, financial services and insurance
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for banking, financial services and insurance, or another industry.