Exit and Alumni Management for Banking, Financial Services and Insurance
Resignation to relieving letter, in a defined order.
What this looks like in banking, financial services and insurance
The parts of exit and alumni management that are specific to this sector, rather than general.
Exit, Clearance and the Liability Tail
Where the customer relationship and the regulatory record both have to be closed.
What this coversHide
Exit, Clearance and the Liability Tail
Where the customer relationship and the regulatory record both have to be closed.
What this coversHideIn financial services the person leaves and their portfolio does not. An exit that only collects an ID card leaves customer relationships unattended and clearances unconfirmed.
- Customer portfolio formally reassigned, not just reallocated in a system
- Pending applications and cases handed over with status
- In-force policies or accounts sourced by the individual identified
- Incentive clawback position settled against the policy
- System, branch and application access revoked on the last working day
- Internal clearances obtained before final settlement
- Exit record retained against future verification requests
The part businesses underestimate is the tail. Questions about what someone sold can arrive long after they have left, so what is recorded at exit is what you will have to rely on.
The general method — what exit and alumni management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the exit and offboarding process page. What is above is the part that differs for banking, financial services and insurance.
Other HR topics for banking, financial services and insurance
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for banking, financial services and insurance, or another industry.