Performance Management for Banking, Financial Services and Insurance
Goals, reviews and ratings that hold up in a conversation.
What this looks like in banking, financial services and insurance
The parts of performance management that are specific to this sector, rather than general.
Performance by Role
Sales, service and control measured differently.
What this coversHide
Performance by Role
Sales, service and control measured differently.
What this coversHideSales and collections
- Business sourced
- Conversion
- Policy renewal or repayment
- Collection efficiency
- Customer complaints
- Activity metrics
- Attendance
Operations and service
- Turnaround time
- Accuracy and error rate
- Audit findings
- Customer service scores
- Process adherence
- Training completion
BFSI HR Dashboard
Headcount, productivity and risk in one place.
What this coversHide
BFSI HR Dashboard
Headcount, productivity and risk in one place.
What this coversHide- Headcount by branch and role
- On-roll vs off-roll
- Open positions and ageing
- Time to hire
- Verification pending
- Certification expiry
- Attendance
- Attrition by branch and vintage
- Incentive payout
- Conduct cases
- Employee cost
- Training completion
The general method — what performance management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the performance management process page. What is above is the part that differs for banking, financial services and insurance.
Other HR topics for banking, financial services and insurance
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for banking, financial services and insurance, or another industry.