Give Employees and Managers Faster Access to HR Actions
Every leave application, payslip request and policy question currently lands on HR's desk, even when the employee could act on it directly. GullyHR's self-service module gives employees their own profile, leave and document access, and gives managers a dashboard of their team and pending approvals, so routine HR actions happen without a message to HR.
What is employee and manager self-service?
GullyHR's employee and manager self-service software is the module that lets employees view their profile, apply for leave, check attendance, access documents and payslips, and raise requests directly, while managers get a dashboard of their team, pending approvals and an employee helpdesk for questions. It moves routine HR actions off HR's desk and onto the people they actually concern.
When businesses ask us for this
- Every leave application arrives as a message to HR, who then has to check the balance and forward it for approval.
- An employee asks HR for last month's payslip because they cannot find where to look for it themselves.
- A manager has no single view of who on their team is on leave today, or whose approval is pending with them.
- Basic questions, such as what the current leave policy says, come to HR instead of being answered by a document the employee could read.
- A change of address or bank detail is submitted on a paper form that sits in a drawer before anyone updates the record.
- Managers approve leave and requests over chat, with no record beyond the message thread.
- HR spends a visible share of the week on requests an employee or manager could have handled directly.
What the work covers
The self-service module gives employees and managers direct access to the HR data and actions that concern them, drawing on the employee, attendance, leave, document and payroll data already held in the GullyHR platform. You confirm what employees and managers should be able to view and action directly, such as leave application, profile updates, document access and approval routes, and which requests should still route through HR. GullyHR configures the employee and manager views, the request and approval workflow, and the access rules that keep each person seeing only their own or their team's information. It is usually configured alongside the modules whose data it surfaces, such as attendance and leave, payroll input and the document centre.
Employee profile
Employees can view their own personal, employment and statutory details, and request a change where a field is not meant to be self-edited without approval.
Leave and attendance
Employees can view their attendance and leave balance and apply for leave directly, with the request routing to their manager for approval.
Documents and payslips
Employees can access their own payslips, letters and acknowledged policies from the document centre without asking HR for a copy.
Policy access
Employees can read the current version of a policy that applies to them directly, rather than asking HR what it says.
Requests and approvals
Common requests, such as leave, a document or a change to personal information, are raised and approved through a tracked workflow rather than a message thread.
Team information
Managers can see basic information about their own team, such as reporting structure, attendance and leave status, without requesting it from HR.
Manager dashboard
A manager's dashboard shows their team's status and any approvals pending with them, so nothing sits unnoticed in an inbox.
Employee helpdesk
A structured channel for employees to raise an HR query and track its status, instead of a message that may or may not get a reply.
How it runs
Access and scope review
We agree what employees and managers should be able to view and action directly, and what should continue to route through HR.
Profile and data configuration
Employee and manager views are configured to draw on the employee, attendance, leave, payroll and document data already held in the platform.
Request and approval workflow setup
Leave, document and other requests are configured with the approval route that matches your reporting structure.
Manager dashboard configuration
The manager dashboard is set up to show team status and pending approvals relevant to each manager's own reporting line.
Helpdesk configuration
The employee helpdesk is set up with the categories and routing your HR team wants queries sorted into.
Role and permission setup
Access is restricted so an employee sees only their own record and a manager sees only their own team.
User training
Employees and managers are shown how to use the self-service views, raise requests and approve them; HR administrators are shown how to configure and monitor them.
Go-live and adoption review
Self-service goes live for the agreed group, with usage and any access gaps reviewed after the first cycle.
What you receive
- Configured employee and manager self-service views inside the GullyHR platform.
- A configured leave and request approval workflow matching your reporting structure.
- A configured manager dashboard showing team status and pending approvals.
- A configured employee helpdesk with query categories and routing.
- Role-based access restricting each person to their own or their team's data.
- A training session for employees, managers and HR administrators.
- A short reference guide covering common self-service actions.
- A post go-live review meeting.
Who it is for
- Companies where every routine HR request, leave, payslip, document, currently reaches HR as a message.
- Growing businesses where the ratio of employees to HR staff makes handling every request manually unsustainable.
- Multi-location businesses where managers need visibility into their team's attendance and leave without contacting HR at head office.
- Companies already using GullyHR for employee records, attendance or payroll input who want employees and managers to access that data directly.
- Businesses wanting to reduce the volume of routine requests reaching HR so the team can spend time on other work.
- Companies that currently approve leave and requests informally over chat, with no record beyond the conversation.
Why GullyHR.
Because self-service draws on the same records used by employee management, attendance, payroll input and the document centre, it is configured after those modules rather than as a bolt-on, so what an employee sees on their own screen is always the current record rather than a stale copy. GullyHR's consulting team also designs the approval structures this module runs on, so the routing behind a leave or document request reflects an approval matrix that was actually thought through.
What changes
- Employees can view their own profile, leave balance, payslips and policies without asking HR for each item.
- Managers can see their team's status and pending approvals from a dashboard instead of a scattered set of messages.
- Leave and other requests move through a tracked approval workflow rather than a chat thread with no record.
- HR receives fewer routine requests that employees and managers can now handle themselves.
- An employee query raised through the helpdesk has a status that can be checked, rather than an uncertain wait for a reply.
Who does what
| Activity | GullyHR | Your team |
|---|---|---|
| Defining what employees and managers can action directly | Presents options and configures the agreed scope of self-service access. | Decides which actions employees and managers can complete themselves, and which must still route through HR. |
| Setting the approval route | Configures the approval workflow to match the reporting structure. | Confirms the reporting structure and any exceptions to the standard approval route. |
| Configuring helpdesk categories | Sets up query categories and routing rules. | Confirms the categories that match the queries HR actually receives. |
| Training users | Runs training sessions for employees, managers and HR administrators. | Makes staff available for training and communicates the change to the wider team. |
| Ongoing administration | Remains available for configuration changes as roles or the approval structure change. | Owns day-to-day monitoring of requests, approvals and helpdesk queries. |
Where the software fits
Self-service views are built on the same employee, attendance, leave, payroll and document data held elsewhere in the GullyHR platform, so an employee's leave balance or payslip on their own screen is the same record HR sees, not a separate copy. Approval routing follows the reporting structure configured in the platform, so a request reaches the correct manager without HR intervening in the routing. Access is restricted by role, so an employee sees only their own record and a manager sees only their reporting line, keeping self-service from becoming a wider access risk.
Ways to engage us
- Demo and configuration
- A demonstration of the employee and manager views, followed by configuration to the actions and approval routes you decide on.
- Phased rollout
- Self-service can be introduced for one action, such as leave, before extending to documents, profile changes and the helpdesk.
- Ongoing support
- Continued support as roles, approval routes or helpdesk categories change after go-live.
Questions we are asked
It gives employees access to their own profile, leave and attendance, documents and payslips, policies and requests, and gives managers a dashboard of their team, pending approvals and an employee helpdesk.
Yes. It is configured to your reporting structure, whether that is a small team reporting to one manager or a multi-location business with several layers of approval.
Self-service draws on employee, attendance, leave and document data already migrated as part of setting up the underlying GullyHR modules, so there is no separate migration for self-service itself.
It is built on top of employee records, attendance, leave, payroll input and the document centre within the GullyHR platform. Connection to a system outside GullyHR is assessed on request.
Implementation covers agreeing the scope of self-service access, configuring approval workflows and the manager dashboard, and training for employees, managers and HR administrators, followed by a review after go-live.
Employees and managers access self-service through the GullyHR platform on whatever device they use to log in. Specific device support is confirmed during implementation.
Yes. You decide which fields and actions employees can complete directly and which require HR or manager approval, and access is configured to match.
A manager's dashboard and approvals are restricted to their own reporting line, based on the reporting structure configured in the platform.
They submit it through the self-service interface into a category you have configured, and can track its status rather than waiting on an uncertain reply.
Pricing depends on the number of employees and managers, and whether self-service is implemented alongside the modules it draws on. It is confirmed in a proposal after reviewing your current process.
No. Approval authority stays with the roles you assign; self-service changes who initiates and tracks a request, not who has the authority to approve it.
Usage and any access gaps are reviewed after the first cycle, and the scope of what employees and managers can action is adjusted if needed.
Prefer to talk first? +91 80958 58589 · hello@gullyhr.com