HR Analytics and Management Reporting for Telecom
A short monthly pack management actually reads.
What this looks like in telecom
The parts of hr analytics and management reporting that are specific to this sector, rather than general.
Reporting Across Circles
Where the same question has twenty different answers.
What this coversHide
Reporting Across Circles
Where the same question has twenty different answers.
What this coversHideTelecom reporting has to work across circles and functions simultaneously, and the common failure is a company view that no circle recognises as describing them.
- Headcount by circle, function and employment type
- Contractor workforce alongside own staff, by circle
- Attrition by circle, function and manager
- On-call and call-out load distribution by individual
- Field engineer productivity and site coverage
- NOC shift coverage and escalation volumes
- Training and certification currency by function
- Circle-level and consolidated reporting from one source
Call-out load by individual is the report most worth building and least commonly built. It predicts technical attrition more reliably than any engagement measure.
The general method — what hr analytics and management reporting covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the hr reporting and analytics page. What is above is the part that differs for telecom.
Other HR topics for telecom
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.