Retail
HR Strategy and Workforce Planning for Retail
How many people, in which roles, by when — and what they will cost.
What this looks like in retail
The parts of hr strategy and workforce planning that are specific to this sector, rather than general.
Store Manning and Rosters
Coverage at the hours customers actually arrive.
What this coversHide
Store Manning and Rosters
Coverage at the hours customers actually arrive.
What this coversHideRetail manning is a footfall problem, not a headcount problem.
- Footfall-based manning
- Store opening hours
- Shift patterns
- Weekly off rotation
- Peak-hour coverage
- Weekend and festival staffing
- Leave replacement
- Relief staff pool
- Roster publishing
- Shift swaps
- Roster plan
- Area approval
- Publish
- Change control
- Attendance
- Payroll input
The general method — what hr strategy and workforce planning covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the hr strategy and workforce planning page. What is above is the part that differs for retail.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for retail, or another industry.