Why agency employees leave and how to understand why
Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead articleA publishing company turns writing into books, magazines or digital content on a calendar of deadlines. Here is how to run editors, freelancers and production staff.

Not sure what you need? Tell us about your business in six short steps and we will come to the first meeting prepared.
Share your requirementsA publishing company acquires or commissions content and brings it to readers as books, magazines, newspapers, journals or digital titles. Its staff include commissioning and copy editors, writers and reporters, designers, production and print managers, marketing and sales staff, and distribution teams. A large share of the work is done by freelancers: translators, proofreaders, illustrators and indexers. Every title or issue follows a schedule from manuscript to print or release, and one late step moves everything after it. Pay in the industry is often modest, and many people stay because they care about the work. See also HR for marketing and creative agencies.
Who does the work
Deadlines slide down the chain
A late manuscript delays editing, design and printing, and production staff absorb the pressure with long hours near the end.
Freelancers are managed informally
Commissions, fees and deadlines sit in emails, and payments are late or disputed, which damages relationships with good freelancers.
Pay is low for the skill
Editors and designers could earn more elsewhere, and the company relies on passion until a better offer arrives.
Editorial and commercial teams disagree
Editors want quality and the sales team wants titles that sell, and without a clear process each decision becomes a quarrel.
Print-run seasons create peaks
Book fairs, academic terms and festival seasons compress work, and staffing is not planned around them.
Roles are narrow and careers unclear
An editorial assistant rarely sees how to become an editor, and good people leave to move up.
Print and digital skills diverge
Staff trained for print struggle with digital formats and analytics, and nobody has planned their learning.
Put freelance engagements on paper
A standard commission note with scope, fee, deadline and payment date, and a single place to track who owes what. HR documentation shows how to keep it consistent.
Work backwards from the production calendar
A shared schedule that shows each title's stages and who holds them, so slippage appears early and peak weeks are staffed.
Create career ladders in editorial and production
Defined steps from assistant to senior editor or production manager with the skills for each. Role design helps.
Set up a title approval process
A simple meeting and a set of criteria where editorial, sales and finance decide together, which reduces later conflict.
Plan digital skill building
Short training in formats, analytics and tools for print-trained staff, using the learning and development process.
Confirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
Standard letters and notes for staff and freelancers so terms are clear from the start.
Defined steps and skills from assistant to senior roles in editorial, design and production.
A plan to build digital and format skills in a team trained for print.
A view of how your pay compares for editorial and production roles, and where small changes help most.
Every engagement starts by recording where you stand, and every later report compares against that. We do not promise outcomes. Start with a free conversation, or see the paid HR Diagnostic.
From the GullyHR blog: one on HR in marketing, advertising and creative, and one on each of the topics this page points to.

Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead article
An employee brings you a complaint about their supervisor. What happens next should not depend on who is in the room. A grievance procedure a small company can actually run.
8 min readRead article
A two-hour exercise that names the roles you could not fill quickly, who could cover them, and what readiness would actually require.
7 min readRead article
Most salary structures grew one negotiation at a time. How to build grades and bands from what you already pay, without repricing everybody at once.
8 min readRead articleMore on the GullyHR blog.
Agree scope, fee, deadline and payment date in writing before the work starts, pay on the agreed day and keep a simple tracker. Reliable payment is what keeps good freelancers.
Show the schedule to everyone, flag slippage early and set a cut-off for late changes. Fewer last-minute edits reduces the crunch more than extra staff.
Offer a clear career step, real responsibility, recognition and fair review each year. Low pay is more tolerable when people can see progress.
Use a regular acquisition meeting with shared criteria and recorded decisions. People accept outcomes better when they understand the basis.
A few things matter early: written terms for staff and freelancers, leave and attendance records and a path for resolving disagreements. They keep a small team stable.
We would look at who the freelancers are and what was agreed with each, who works the busiest weeks of the production calendar, and where editorial assistants see their next step. A sensible first piece of work is putting freelance engagements on paper and drafting a simple career ladder for editorial. Scope follows in writing, so you can accept or trim it.
All 3 business types in marketing, advertising and creative · Find another business type
See all HR topics for marketing, advertising and creative, or another industry.
Identify payroll leaks, record gaps and hiring bottlenecks in a free first conversation, and leave knowing what to fix first.
Know what you need? Share your requirements in four short steps.
Want the full picture? See the paid HR Diagnostic.
Prefer a quick message? Chat on WhatsApp