Training
Half your team is already using AI. There is no policy.
Client data pasted into a chatbot, a report nobody checked, and no guidance anywhere. What a workable AI usage policy contains, and what to train on.
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GullyHR Blog — page 2
Training
Workplace behaviour and the management capability a growing business runs on.
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Training
When the script runs out: customer service beyond the SOP
The SOP covers eighty per cent of calls. The other twenty per cent are the ones customers tell people about. What to train when the script stops helping.
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Training
Two people who will not work together
Everyone knows about it, work is routing around it, and nobody has said anything for four months. How to intervene before it becomes a grievance.
8 min readRead article
Training
The team that is always busy and always late
Nobody is slacking, everyone is at capacity, and deadlines keep moving. Why that is usually a prioritisation problem rather than a time management one.
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Training
Forty slides, eight minutes, and a question in the first two
You prepared a thorough deck for the leadership review. They interrupted on slide three and the rest never happened. How to present upward.
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Training
The deal that was discounted to death
The discount was given before the customer asked for it. Why sales teams concede early, and what negotiation training should actually cover.
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Training
You can fund one training programme. Which one?
Six departments want six different courses and the budget covers one. How to choose without defaulting to whoever asked loudest.
8 min readRead article