Training and performance review, role by role
For each role that matters in retail: what a new joiner, an independent worker and a senior should be able to do, how to train them at each stage, and how to review them.
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Share your requirementsRoles in retail
Sales associate
Greets shoppers on the shop floor, helps them find and try products, explains features and prices, closes the sale and keeps the section neat and stocked. Reports to the floor supervisor or section manager and hands over to the billing counter.
Training path and review →Billing cashier
Scans or enters items, applies offers, takes cash, card and UPI payments, issues bills, handles returns and closes the till. Reports to the store manager or cash desk supervisor and is the last staff contact before a customer leaves.
Training path and review →Floor supervisor
Runs a section or the shop floor in a shift: allots associates to zones, checks displays and stock, handles customer escalations, enforces policies and reports to the store manager. Often promoted from the sales team.
Training path and review →Store manager
Runs the whole store: sales, staff, stock, cash, cleanliness, security, customer complaints and compliance with company policy. Hires, trains and rosters the team and reports to the area manager or owner.
Training path and review →Visual merchandiser
Plans and sets displays: window, mannequins, shelves, signage and seasonal themes, following brand guides, and checks that stores keep displays correct. Works across one store or a cluster and reports to the store manager or head of merchandising.
Training path and review →Stock and inventory executive
Receives goods, checks against purchase orders, tags and stores stock, issues to the floor, runs cycle counts, tracks returns and damages and keeps system records right. Reports to the store manager or stores head.
Training path and review →Customer service and returns executive
Handles complaints, returns, exchanges, warranty claims and order queries at the store service desk or by phone and chat. Coordinates with floor, billing and suppliers and reports to the store manager or customer care head.
Training path and review →Picker and packer
Picks items for store replenishment or online and home-delivery orders, checks them, packs and labels parcels, and hands over to dispatch. Works from lists or a handheld and reports to the warehouse or dispatch supervisor.
Training path and review →