Make Workplace Writing Clear, Professional and Actionable

Building an email, point-first writing, reports, meeting notes, email etiquette, tone, customer writing and internal writing. The weighting depends on what your cohort actually writes, which we establish by reading a redacted sample of your own mail and reports.

Yes. Exercises use your own redacted mails and notes, and the templates and house standard are written for the kinds of messages your business sends, whether quotations, service replies, project updates or internal requests.

No. We teach people to write them and mark their own work against a checklist. We do draft a house standard and template set that you approve, so your team has a reference, but the writing stays with the people sending it.

It addresses the clarity problems that cost the most, such as structure, ambiguity and tone, and marks errors in participants' own writing. It is not a general English language course. Where fluency is the main gap, we say so at the design stage.

Yes. Written practice and marking work well online, and many businesses run the whole programme that way. The reinforcement clinic, where participants bring writing produced since, is easy to run remotely.

Through the baseline writing task, a comparable one afterwards, marked practice and the manager observation sheet. We report what moved and what did not, and we do not promise outcomes. What changes shows up in the mail your team actually sends.

It is yours to adopt as you wish. We draft it from what the group agrees, you approve it, and it becomes the reference for subject lines, marking conventions, reply expectations and formats. Enforcing it is a management decision.

Yes, where you want one. Each attendee who completes the business writing programme receives a certificate of participation. It records that the person took part and finished, which is all it can honestly say, and it does not certify a standard of written English.

After the writing sample review. The proposal then states the modules, the cohorts, the format and the clinic, and it is agreed in writing before anything is scheduled, so you can see exactly what you are committing to and what is deliberately left out.

Pricing depends on the number of participants and cohorts, the roles in the room, how much customisation the sample review shows is needed, the delivery format and whether the follow-up clinic is included. Share your requirements and we will send a tailored proposal.

Anyone whose writing leaves the department: customer-facing staff, coordinators writing across functions, first-time managers now writing upward and technically strong people whose written English does not match the quality of their work.

Only with your permission and only after redaction. Customer names, employee names, figures and anything confidential come out before a sample is used. If you would rather not share real writing, we build exercises from situations you describe.

It can help, because most workplace writing fails on structure and tone rather than vocabulary. Participants practise shorter sentences and putting the request first. Where a group also needs foundational language work, we say so after the sample review.

Only where it obscures meaning or looks careless to a customer, and the common errors in your samples are addressed directly. Most of the time goes on what to say, in what order, to whom and in what tone.

Small enough that every person's writing can be read and given feedback inside the session. We would rather run an extra batch than let marked practice turn into a lecture.

Yes, as part of written etiquette: which matters belong on a messaging app and which need a mail that can be traced later, and how tone differs between the two.