HR reporting and analytics for Corporate travel providers: speed read together with accuracy
A desk that looks quick on a report may also be the one making the most mistakes. Measures only help when they are read together.
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Share your requirementsWhy HR reporting and analytics matters in corporate travel providers
Travel providers hold plenty of numbers: requests per day, response times, tickets issued, calls taken. Few of them link to people. The owner sees a fast desk and a slow desk, but not that the fast one makes twice as many reissues, or that the slow one handles the hardest client.
An HR reporting routine picks a small set of figures per desk and reads them side by side. It might show requests handled, errors found after booking, calls after hours, leave taken and exits. Imagine two desks with the same response time, one of which has three people off sick. The report should reveal load and not just speed.
How to set it up
1. Pick six figures
Requests handled, response time, errors after booking, after-hours calls, leave and exits per desk.
2. Put them on one page per month
Same layout every month, one line per desk, with a short note on anything unusual.
3. Read in pairs
Look at speed with accuracy, load with leave and exits, never one figure on its own.
4. Review with desk leads
A monthly conversation, focused on cause, not on names. See performance process.
5. Act on one thing a month
Choose a single improvement, such as a rota change or a client brief, and check the figure next month.
Check these first
Before changing anything, find out what is true today. These take an afternoon and use your own records.
- Ask a desk lead which of their figures they trust, and which they think are wrong or missing.
- Compare speed and error counts of your fastest and slowest desk.
- Check if exits are counted by desk and tenure, and whether the reasons given are written down.
- See if anyone reads the report after it is made, and what was changed because of it last quarter.
GullyHR can do this with you. Read how we approach HR reporting and analytics in general, or share your requirements and we will tell you where to start.
Questions owners ask
Six to eight is plenty. A long report goes unread, and a short one with a note on cause gets discussed.
Use them to start a conversation and to see load, but avoid ranking on one figure. A fair review looks at the client mix and the quality of work too.
A simple sheet is enough to start. What matters is a fixed layout, a monthly habit and a conversation afterwards with the desk leads. Add tools later if the sheet becomes hard to keep up.