Training and performance review, role by role
For each role that matters in ngos and social enterprises: what a new joiner, an independent worker and a senior should be able to do, how to train them at each stage, and how to review them.
Not sure what you need? Tell us about your business in six short steps and we will come to the first meeting prepared.
Share your requirementsRoles in ngos and social enterprises
Community mobiliser
Works in villages or urban settlements to reach families, form groups, hold meetings and link people to a programme's services. Keeps registers of households and attendance. Reports to a field coordinator and is the face of the organisation in the community.
Training path and review →Field coordinator
Supervises a cluster of mobilisers, facilitators or centres in the field. Plans visits, checks quality and records, solves local problems and sends reports to the programme manager. Travels most days and is the link between community and office.
Training path and review →Programme manager
Leads a project or programme from plan to results: budgets, staff, donors, partners and reports. Balances field reality with donor requirements. Reports to a director or head of programmes and manages coordinators and officers.
Training path and review →Skills trainer and facilitator
Teaches a skilling course or life-skills sessions to young people and adults at a centre or in the community. Plans sessions, tracks attendance and learning, and prepares learners for assessment and work. Reports to the centre manager or programme manager.
Training path and review →Placement officer
Connects trained young people to jobs: builds employer relations, shares profiles, arranges interviews and follows up after joining. Reports to the centre or programme manager and answers to funders for placement and retention.
Training path and review →House parent in a child care home
Looks after children in a residential home day and night: meals, school routines, health, discipline, bedtime and emotional care. Keeps daily records and follows child protection rules. Reports to the home manager and often lives on site.
Training path and review →Monitoring and evaluation officer
Designs data tools, collects and checks field data, builds dashboards and prepares reports for donors and management. Visits sites to verify numbers and trains field staff on records. Reports to the programme head or director.
Training path and review →Grants and finance executive
Keeps books, tracks spending against each grant, prepares utilisation reports and supports audits. Handles vouchers, field advances and payments to vendors and staff. Reports to the finance lead and works with programme managers on budgets.
Training path and review →