Training and performance review, role by role
For each role that matters in logistics and transportation: what a new joiner, an independent worker and a senior should be able to do, how to train them at each stage, and how to review them.
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Share your requirementsRoles in logistics and transportation
Heavy vehicle driver
Drives a truck, trailer or bus on long or local routes, carries the load safely, keeps the trip sheet and documents and handles minor roadside issues. Reports to the dispatcher or fleet manager and works with the cleaner or helper.
Training path and review →Delivery rider and van driver
Picks up parcels from the hub, delivers them to customers on a two-wheeler or small van, gets proof of delivery, handles cash on delivery and reports failed attempts. Reports to the hub supervisor or delivery manager.
Training path and review →Hub sorter and loader
Receives, sorts, scans and loads parcels or cartons at a hub or godown, keeps lanes clear and handles items with care. Works shift-wise and reports to the hub supervisor. It is mostly learnt on the job.
Training path and review →Dispatcher and trip planner
Assigns vehicles and drivers to loads, plans routes and timing, tracks trips, informs customers of delays and records trip costs. Reports to the operations manager and works closely with drivers and branches.
Training path and review →Fleet workshop mechanic
Services and repairs trucks, buses, cars or vans in the fleet workshop: engine, brakes, tyres and electricals. Follows the job card and service schedule and reports to the workshop in-charge.
Training path and review →Hub or branch supervisor
Runs a hub, branch or depot shift: assigns loaders, drivers and riders, checks loads and documents, handles exceptions and customer calls, and keeps records. Reports to the area or operations manager.
Training path and review →Customer service and tracking executive
Handles customer calls, chats and emails about pickups, delivery status, delays, damage and billing. Tracks shipments in the system and coordinates with hubs and drivers. Reports to the customer service manager.
Training path and review →Chauffeur
Drives cars for corporate clients, executives, rental guests or airport pickups. Keeps the car clean and safe, follows duty slips and logs, and behaves with courtesy and discretion. Reports to the fleet or duty manager.
Training path and review →