Training and performance review, role by role
For each role that matters in hospitality: what a new joiner, an independent worker and a senior should be able to do, how to train them at each stage, and how to review them.
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Share your requirementsRoles in hospitality
Front-desk executive
Greets guests, members or visitors at a hotel, guest house, club or gym, handles check-in, bookings, payments and queries, and passes requests to housekeeping, kitchen or maintenance. Works rotating shifts and reports to the front office manager or duty manager.
Training path and review →Housekeeping attendant
Cleans and resets rooms, corridors, washrooms and public areas at hotels, resorts, guest houses, clubs and serviced apartments. Changes linen, restocks supplies, reports damage and lost property. Reports to the housekeeping supervisor.
Training path and review →Banquet and event captain
Leads the service team at a banquet hall, wedding, conference or corporate event. Sets up tables and buffets, briefs waiters and helpers, manages guest flow and food service, and closes the event with counts and clearance. Reports to the banquet manager or event head.
Training path and review →Event coordinator
Plans and runs weddings, corporate events, exhibitions and parties. Works with clients, vendors such as caterers, decor and sound, and the venue team, tracks the budget and timeline, and manages the event day. Reports to the event manager or planner.
Training path and review →Fitness trainer
Guides gym, studio or club members through workouts, plans routines, corrects form, tracks progress and keeps the floor safe. Also supports sales through member results. Reports to the head coach, studio manager or gym manager.
Training path and review →Membership sales executive
Handles walk-ins, calls and trials at a gym, club, academy or studio, explains plans, closes memberships and renewals, and keeps leads in the system. Reports to the sales manager, studio manager or centre manager.
Training path and review →Spa therapist and salon stylist
Delivers massages, facials, hair and beauty services at spas, wellness centres and salons. Prepares the room or chair, consults the client, follows hygiene steps, performs the service and recommends care. Reports to the salon or spa manager.
Training path and review →Duty manager
Runs a shift at a hotel, resort, club, banquet hall or entertainment venue. Handles guest and staff issues, security, cash, safety and emergencies, and makes decisions when the general manager is not present. Reports to the general manager.
Training path and review →