Training and performance review, role by role
For each role that matters in banking, financial services and insurance: what a new joiner, an independent worker and a senior should be able to do, how to train them at each stage, and how to review them.
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Share your requirementsRoles in banking, financial services and insurance
Relationship manager
Builds and keeps a book of customers for a bank, NBFC, wealth firm or insurance office. Sells deposits, loans, investments or policies, handles queries and renewals, and keeps customer records clean. Reports to the branch manager, area manager or team leader.
Training path and review →Teller and customer service officer
Handles cash, cheques, deposits, withdrawals and account queries at the counter of a bank, co-operative bank or credit society. Balances the cash at the end of the day and keeps records. Reports to the head cashier or branch manager.
Training path and review →Loan officer
Finds and meets loan customers, collects documents, checks income and security on site, and submits the file to credit. Stays in touch after disbursal. Works in NBFCs, housing finance, microfinance and banks, reporting to the branch or area manager.
Training path and review →Credit appraisal officer
Reads loan files, checks documents, bureau reports and income, and writes a recommendation or decision note. Queries sourcing when something does not add up. Sits in a credit or underwriting team, reporting to the credit manager or head of credit.
Training path and review →Collection and recovery executive
Contacts customers with overdue loan or premium payments by phone and visit, agrees a payment date, records outcomes and escalates difficult cases. Works in NBFCs, microfinance, banks and insurance, reporting to the collection team leader or area recovery manager.
Training path and review →Operations and documentation executive
Handles back-office work such as account opening, loan documentation, disbursal entries, policy issue, endorsements and reconciliation. Checks papers, enters data and chases missing items. Reports to the operations manager at a branch, processing hub or head office.
Training path and review →Renewal and follow-up caller
Calls policyholders and customers before due dates to renew policies, collect premiums or confirm services, and records the outcome. Works in insurance agencies, brokers, TPAs and lenders, reporting to the team leader or agency principal.
Training path and review →Branch manager
Runs a bank, NBFC, co-operative or insurance branch: sales, service, cash, compliance and the team. Keeps customers, audit and head office satisfied, and coaches staff. Reports to the area or regional manager.
Training path and review →