Facility Supervisor job description
A Facility Supervisor oversees housekeeping, maintenance and support staff at a building or site. The role keeps the premises clean, safe and working for tenants, staff and visitors.
Why the role exists
The Facility Supervisor reports to a facility manager or site head at an office park, mall, hospital, school or residential campus. They lead housekeeping, security and technical teams on the ground, check work quality and respond to complaints. Their daily presence decides how the site feels to occupants.
What the person does
- Allot daily tasks to housekeeping, technician and support staff and confirm they have the right materials and tools.
- Inspect floors, washrooms, common areas and equipment rooms against a checklist and record any shortfalls.
- Log and close maintenance requests from occupants, following up with technicians or outside vendors.
- Monitor attendance and shift cover for the team and arrange replacements when staff are absent.
- Check consumables such as cleaning chemicals, tissue and tools, and raise indents before stock runs out.
- Supervise contractor and vendor work on site, including entry, tools used and completion sign-off.
- Run toolbox talks and safe working reminders, and report incidents, near misses and unsafe conditions at once.
- Prepare daily or weekly reports for the facility manager covering complaints, repairs, inspections and pending items.
Skills and tools
- Reading and following a housekeeping or maintenance checklist
- Basic understanding of HVAC, electrical, plumbing and fire safety equipment checks
- Using a complaint or helpdesk tool, or a simple Excel log, to track requests
- Leading frontline staff, giving clear instructions and handling disputes
- Knowledge of cleaning materials, machines and safe handling of chemicals
- Coordinating with security, vendors and tenants politely and firmly
- Short reports in English plus fluent spoken Hindi or the local language
- Responding calmly during emergencies, outages and complaints
Education and experience
Preferred, never a bar: equivalent experience counts.
- Diploma or ITI in a technical trade, or a graduate degree, preferred, or equivalent site supervision experience.
- Preferred two to four years supervising housekeeping, technical or support staff at a site.
- Experience at a similar kind of premises, such as an office park, hospital or mall, is preferred.
- Safety, licence and certification requirements depend on the employer, state and facts, so confirm them with your own adviser.
How the work is judged
- Inspection results and closure of items found during site rounds.
- Time taken to resolve occupant complaints and repair requests.
- Staff attendance, shift cover and the quality of work by the team.
- Safety record, including incident reporting and housekeeping of equipment rooms.
- Stock availability and quality of reports sent to the facility manager.
Where the role can lead
- Senior Facility Supervisor or Assistant Facility Manager with multi-area charge.
- Facility Manager for a full site or cluster.
- Move into soft services contracts, safety, or vendor management roles.
Interview questions to ask
Ask every candidate the same questions in the same order and score them against written anchors, so the decision rests on the work and not the impression.
- How do you plan a day when two housekeeping staff are absent and a client visit is scheduled?
- A tenant complains repeatedly about a washroom. What do you check and change?
- Tell us how you supervise an outside vendor doing electrical or plumbing repair on site.
- What do you do the moment you see an unsafe condition, such as a wet floor near stairs or an exposed wire?
- How do you handle a team member who skips tasks on the checklist?
- Describe how you track complaints so none stay open without an update.
Hiring tips for this role
- Do a site walk-through test if possible. Ask what they notice and what they would act on first. It reveals practical eye better than questions.
- Check people skills. A supervisor manages frontline workers and tenants who may be upset, so ask for a conflict example.
- Match the site type. A hospital, mall and office park need different standards, so prefer experience at similar premises.
- Confirm shift and rotation expectations upfront, as site coverage often includes early starts, nights or weekends.
Questions about hiring a facility supervisor
A supervisor runs daily work on the ground, leads the team and handles complaints. A manager owns the whole site, budget, vendor contracts and client relationship. A large site may have several supervisors under one manager.
Office parks, malls, hospitals, schools, factories with large campuses, residential societies and any firm that outsources soft services. Anyone with a site that needs cleaning, upkeep and daily oversight will benefit.
A diploma, ITI or graduate degree is helpful, but experience on site counts more. Look for supervision of teams, familiarity with checklists and a record of closing complaints. Treat formal papers as preferred.
GullyHR supports permanent hiring. We agree the job description with you, find and screen candidates with site supervision experience, and help you through the offer stage.
Hiring a facility supervisor?
GullyHR runs talent acquisition for permanent roles. We agree the job description with you, find and screen candidates against it, and support the offer through to joining. We recruit permanent employees. We do not supply contract or temporary staff.