Training and performance review, role by role
For each role that matters in security services: what a new joiner, an independent worker and a senior should be able to do, how to train them at each stage, and how to review them.
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Share your requirementsRoles in security services
Security guard
Stands post at a gate, lobby, factory, society or site: checks people and vehicles, keeps registers, watches for threats and follows the post orders. Reports to the site supervisor and is on his own much of the shift.
Training path and review →Security supervisor
Supervises guards across one site or a cluster: checks posts, fills gaps, trains and counsels guards, and handles client concerns. Reports to the area manager or branch head and is the main face of the agency to the client.
Training path and review →Control room operator
Monitors CCTV, alarms and radio from a control room, logs events, directs guards to alerts and calls police, fire or management as per procedure. Reports to the control room in-charge and works long, quiet shifts that need sharp attention.
Training path and review →Night patrol guard
Patrols a site on foot or by vehicle through the night, checking doors, fences, lights and tell-tale points with a patrol clock or app. Reports unusual activity and calls help. Works alone in dark hours and reports to the night supervisor.
Training path and review →Relief guard and floater
Fills in at different posts when regular guards are absent or on leave. Must learn each post's orders quickly and work with different supervisors and clients. Reports to the area supervisor and is often the weakest link in coverage.
Training path and review →CCTV and alarm installation technician
Installs cameras, recorders, alarms and access control at homes, offices and sites: cabling, mounting, configuration and handover to the customer. Reports to the project engineer or service manager and works at heights and in customers' premises.
Training path and review →Fire system service technician
Services extinguishers, alarm panels, detectors, sprinklers and hydrants on annual maintenance contracts. Inspects, tests, refills, records and issues service reports. Reports to the service manager and works across many customer sites.
Training path and review →Event bag-check and entry staff
Controls entry at concerts, weddings, exhibitions and matches: checks tickets or passes, searches bags, frisks respectfully, watches crowd flow and spots banned items. Reports to the gate team leader and works for a few hours with sudden rush.
Training path and review →