Role design and job descriptions for Industrial park developers: who owns the land, the site and the promise
An industrial park is built by land, site, sales and handover people who rarely sit together. Role notes decide who owns the approval, the road date and the buyer's question, so none of them falls between desks.
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Share your requirementsWhy role design and job descriptions matters in industrial park developers
Many parks grow with a founder and a handful of trusted people, each doing whatever is needed. That works at the start. Later a buyer asks about power connection and three people give three answers, because nobody was ever told the answer was theirs.
A role note is not a long job description. It says what the role owns, who it works with, what it must not promise and how it grows. For an industrial park it matters most at the joins: sales to site, site to handover, liaison to everyone who needs an approval.
How to set it up
1. Draw the people chart as it works today
Sketch who does what, including informal tasks such as the executive who answers every power query. Mark overlaps and gaps before writing any new role.
2. Write one page per role
Cover purpose, the buyer or project promises owned, tasks, who it reports to and what it can commit on its own. Use plain words that the post holder would use.
3. Name the owner of each buyer promise
For roads, power, water, drainage, plot possession and handover date, put one named role against each. Sales quotes only what that role confirms.
4. Add a growth line to each role
Show the next step for site staff, liaison executives and sales executives, and what skills lead there. This helps people who stay on one estate for years.
5. Review after one phase
After a phase of the estate or a sales quarter, ask the post holders what the note missed. Revise it and record the date.
Check these first
Before changing anything, find out what is true today. These take an afternoon and use your own records.
- Pick three buyer questions and see whether each has one clear owner.
- Ask a new joiner to describe their role and compare it with the note.
- Check that every liaison file has a named owner and a back-up.
- Look for roles that appear in practice but nowhere on paper.
GullyHR can do this with you. Read how we approach role design and job descriptions in general, or share your requirements and we will tell you where to start.
Questions owners ask
Yes, but short ones. A single page per role is enough. The point is to settle who answers the buyer, not to build paperwork.
Give each delivery date an owner on site and let sales use only the shared sheet. If a buyer asks for more, sales takes the question back to the owner before replying.
The people who support brokers should. List what they handle, such as paperwork and visit scheduling, so brokers get one consistent contact.