Professionalism and work ethics for Commercial Property Developers: manner, punctuality and honesty in front of corporate tenants
Corporate tenants judge a developer by small things: whether the executive arrives on time, answers messages and keeps what was said in the room to himself. Training in professional conduct makes these habits shared.
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Share your requirementsWhy professionalism and work ethics matters in commercial property developers
Young leasing executives and site engineers often arrive from different backgrounds. One is formal and prompt. Another is casual and slow to reply. A tenant who sees both draws a conclusion about the firm. Misjudged remarks about other tenants or a loose word with a broker can cost a deal.
A short programme sets the standard. It covers punctuality, replies within a stated time, how to dress for site and for the boardroom, honesty about dates and issues, treatment of tenant information as confidential and courtesy to every person on site. Examples from your own buildings work better than slides.
How to set it up
1. Write the standard in one page
Response times, meeting etiquette, dress for site and office, confidentiality and gifts. Use plain language and examples.
2. Collect real stories
Ask leasing and tenant staff for moments that went well or badly with tenants. Remove names and use them in sessions.
3. Run a half day session
Cover the standard, discuss stories and practise short scenarios such as handling a late delivery or an awkward question from a broker.
4. Coach on the job
Team leaders give brief feedback after meetings, noting one thing done well and one to improve. The communication skills training can add practice.
5. Refresh at each new building
Repeat a short session at the start of each leasing campaign or handover, with new staff joining the group.
Check these first
Before changing anything, find out what is true today. These take an afternoon and use your own records.
- Ask a tenant relations executive how quickly messages are answered on average.
- See whether any leasing staff have shared tenant details outside the firm.
- Check how new joiners learn the standard today.
- Ask a broker what he thinks of your team's manner.
GullyHR can do this with you. Read how we approach professionalism and work ethics in general, or share your requirements and we will tell you where to start.
Questions owners ask
No. Senior people set the tone, and the standard applies to them too. Include heads in the session and let them share examples.
Set a rule that tenant information is used only for the firm's work, explain why, and take advice from a qualified professional on any written undertaking.
Look at tenant and broker comments, response times and complaints about manner over the next two quarters. Small steady improvements are what to expect.