Training and performance review, role by role
For each role that matters in healthcare: what a new joiner, an independent worker and a senior should be able to do, how to train them at each stage, and how to review them.
Not sure what you need? Tell us about your business in six short steps and we will come to the first meeting prepared.
Share your requirementsRoles in healthcare
Staff nurse
Gives bedside care on a ward, in the ICU, casualty or a clinic: vitals, medicines, injections, dressings, charting and handover. Follows doctors' orders, watches for deterioration and guides patients and families. Reports to the ward in-charge and, in smaller hospitals, to the matron.
Training path and review →Nursing in-charge
Runs a ward, ICU or OT section for a shift or day: allots nurses and attendants, checks medication and charts, coordinates with doctors, pharmacy and housekeeping, and handles complaints. Reports to the nursing superintendent or matron.
Training path and review →Patient care attendant
Helps patients with moving, bathing, feeding, toileting, bed making and shifting between ward, scan and OT, and supports nurses with non-clinical tasks. Works under the ward nurse and is the person patients and families meet most often.
Training path and review →Registration and front-desk executive
Registers patients, issues OPD tokens, collects basic details, books appointments, directs people to doctors, labs and billing, and manages queues. Reports to the front office or administration manager and sets the first impression of the hospital.
Training path and review →Laboratory technician
Collects and processes blood and other samples, runs analysers for haematology, biochemistry and urine tests, performs quality checks and issues reports to the pathologist for sign-off. Reports to the lab in-charge or pathologist.
Training path and review →Pharmacist
Dispenses prescribed medicines against doctors' orders for wards and OPD, checks doses and interactions, manages stock and expiry, controls restricted drugs and advises nurses and patients. Reports to the chief pharmacist or hospital administrator.
Training path and review →Billing and insurance desk executive
Prepares patient bills, collects deposits, processes cashless approvals with TPAs and insurers, submits claims and follows up on payments. Reports to the billing or accounts manager and works with wards, pharmacy and doctors' offices.
Training path and review →Operation theatre technician
Prepares the operation theatre, sets up instruments and equipment, assists the surgeon and anaesthetist, manages sterile supplies and helps shift patients. Reports to the OT in-charge nurse and works with scrub nurses and sterilisation staff.
Training path and review →