Training and performance review, role by role
For each role that matters in food and beverage: what a new joiner, an independent worker and a senior should be able to do, how to train them at each stage, and how to review them.
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Share your requirementsRoles in food and beverage
Line cook and tandoor cook
Cooks dishes to order or in batches at a station such as tandoor, curry, grill or fry. Prepares mise en place, follows recipe cards and portion sizes, keeps the station clean and reports to the head cook or kitchen head.
Training path and review →Captain and waiter
Receives guests, takes orders, serves food and drinks, handles the bill and keeps the dining area clean. Captains lead a section and handle complaints. Reports to the restaurant manager or floor supervisor.
Training path and review →Cashier and billing counter staff
Takes orders and payments at the counter, prepares bills, handles cash, UPI and cards, and reconciles at day end. Reports to the outlet manager and works closely with the kitchen and delivery apps.
Training path and review →Food production line operator
Runs a machine or section in a food factory such as filling, mixing, frying or packing. Follows batch records, hygiene rules and settings, checks product at the line and reports to the shift supervisor.
Training path and review →Quality control and lab analyst
Samples raw materials, in-process and finished products, tests them for moisture, taste, microbes or specification, and records results. Holds batches that fail. Reports to the quality manager. It is mostly learnt on the job.
Training path and review →Food plant shift supervisor
Runs a shift on a food manufacturing floor: allocates staff to lines, checks start-up, hygiene and records, handles breakdowns and absences and hands over at shift end. Reports to the production manager.
Training path and review →Delivery rider
Collects packed food from the outlet or cloud kitchen and delivers it to customers on a two-wheeler, keeping it hot, sealed and on time. Handles payment and customer contact. Reports to the delivery coordinator or store manager.
Training path and review →Baker and oven operator
Mixes dough, shapes, proves and bakes bread, cakes or biscuits in a bakery or plant, controlling time and temperature, and checks product quality. Reports to the head baker or production supervisor.
Training path and review →