Training and performance review, role by role
For each role that matters in facility management: what a new joiner, an independent worker and a senior should be able to do, how to train them at each stage, and how to review them.
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Share your requirementsRoles in facility management
Housekeeping attendant
Cleans offices, corridors, pantries and washrooms at a client site as per the daily checklist. Uses mops, chemicals and trolleys, reports damage and shortages, and works under the site supervisor. The client sees this person more than anyone else in the company.
Training path and review →Scrubber-dryer machine operator
Operates ride-on or walk-behind scrubber-dryers, polishers and vacuums to clean large floors in malls, factories, hospitals and warehouses. Maintains the machine daily and reports faults to the supervisor. Missed batteries and wrong pads damage floors and clients' trust.
Training path and review →Site supervisor
Runs a client site: allots attendants, inspects areas, handles client requests, controls consumables, takes attendance and covers absences. Reports to the area manager and is the first person the client calls.
Training path and review →Area manager
Oversees several client sites in an area: visits and audits sites, deals with clients, controls headcount and cost, arranges relievers and supports supervisors. Reports to the operations head and is the link between the client's facility team and the company.
Training path and review →Pest control service technician
Visits homes, offices, restaurants and factories to inspect, apply treatments for cockroaches, termites, rodents and mosquitoes and complete service reports. Handles chemicals, sprayers and traps and speaks to the customer. Reports to the route coordinator or area lead.
Training path and review →Facade cradle and rope access operator
Cleans and maintains building exteriors, glass facades and signage using suspended cradles, rope access or high-reach equipment. Works at height with a team, follows permits and weather limits, and reports to the crew supervisor.
Training path and review →Gardener and groundskeeper
Maintains lawns, hedges, flower beds, pots and trees on campuses, residential societies and offices. Waters, trims, applies fertiliser and keeps paths and beds neat. Reports to the site supervisor and works with mowers and sprayers.
Training path and review →Customer care and call coordinator
Receives calls and messages from clients and residents, logs service requests, schedules technicians or crews, follows up completion and updates customers. Works from the office and reports to the operations manager.
Training path and review →