Workplace health, safety and wellbeing for Tourism Attractions: heat, crowds and remote shifts
Tourism staff stand, walk and talk for hours in sun, rain and crowds, often far from town. A simple set of rest, water, travel and crowd-day routines protects them and keeps the visitor experience steady.
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Share your requirementsWhy workplace health, safety and wellbeing matters in tourism attractions
Open-air sites rarely have staff rooms with seats. Gate staff stand through the afternoon sun, trail workers climb with little water and parking attendants stand near vehicles all day. In peak weeks absence rises, and the remaining staff work longer. Tiredness leads to short tempers and to mistakes in directing a crowd.
Good practice here is plain. Shade and seats at counters, water points, a rule on breaks, a first aid contact known to all, and a crowd-day routine with named roles. For remote sites, a transport plan and a rule for late finishes in the dark. Describe people and workflow, and let a qualified professional confirm the site's safety duties.
How to set it up
1. Walk the site as a staff member
Visit each post in the hottest hour and note shade, seating, water, toilets and how far the nearest help is. Fix the easiest gaps first.
2. Write break and rest rules per post
Gate, trail, parking and kiosk staff each get a break pattern and a relief person. Put it on the roster, not in a promise.
3. Name crowd-day roles
Decide who controls the queue, who handles lost children, who calls security and who speaks to management. Practise once before the season.
4. Plan travel and late finishes
Pick-up points, a backup vehicle and a rule that nobody walks home alone in the dark from a remote site.
5. Check in on wellbeing during the season
Short talks with supervisors every week and with staff every month about tiredness, absence and any incidents. See the workplace health, safety and wellbeing page.
Check these first
Before changing anything, find out what is true today. These take an afternoon and use your own records.
- Visit each post in the afternoon and count seats, shade and water points.
- Ask staff what they would do if a visitor fainted, and compare answers.
- Check how remote staff reach the site and get home after a late close.
- Review the absence record for peak weeks and see which posts lose the most.
GullyHR can do this with you. Read how we approach workplace health, safety and wellbeing in general, or share your requirements and we will tell you where to start.
Questions owners ask
Shade and water at every post, with a break rule that is followed. Adjust shift timings for the hottest hours where possible. These cost little and cut absence quickly.
A named person on each shift, with a deputy, known to all staff and trained for the role. Confirm the legal duties and emergency plan for your site with a qualified professional.
Plan reliable transport, a clear rest area and a way to reach someone in an emergency. Ask staff what worries them about the journey, as they will tell you what to fix first.