The Face That Contradicts the Sentence
Practice in what your posture, expression and voice are saying while you speak - on the floor, across a table, and on a video call where only your head is visible.
When the Words and the Face Disagree
A manager says his door is always open, then answers the question with his eyes on the screen and one hand on the mouse. Within a month the team has stopped bringing him things. Nothing was said and everything was communicated. It shows up again in the supervisor whose folded arms close a discussion he thought he was inviting, and in the salesperson who reads a customer's silence as agreement. This session makes those signals visible - the ones your people send, and the ones they have been missing.
What the Session Works On
Reading the Room in Front of You
Telling the difference between a group that has agreed and one that has simply stopped arguing. Practised on your own team meetings, toolbox talks and review calls.
The Listening Posture
What a person doing three things at once signals to whoever is speaking, and what that costs a week later. Participants work on being visibly available for the length of one conversation.
Hierarchy, Distance and Deference
How seniority shows in who stands, who sits, who gets interrupted. What a manager can change so juniors speak, without pretending the hierarchy is not there.
Calls Where Only Your Head Shows
Gestures that worked in the room vanish in a small window. Framing, eye line, the deliberate pause, and how to show attention on a call where cameras are off.
Voice as a Non-Verbal Signal
Pace, volume and silence. Why the same instruction sounds like a request on the floor and like a rebuke over the phone.
What Your Face Does First
The moment bad news arrives, before you have chosen a response. Work on recognising your own reaction and buying the second you need to answer well.
Cues Across Regions and Roles
Head movement, eye contact and silence carry different meanings across the regions and languages your people come from. Where to ask rather than assume.
What Changes at Work
Fewer Nods That Mean Nothing
Managers learn to tell agreement from a room that has run out of appetite to argue, so instructions get confirmed instead of assumed.
Juniors More Willing to Raise Things
Small changes in how a supervisor sits and where he looks decide whether the person holding the problem feels able to speak.
Video Meetings That Hold Attention
For a business running across plants or branches, the call is the working relationship. Presence on a small screen is learnable and mostly mechanical.
Customer Hesitation Spotted Earlier
Field and sales staff pick up doubt while the customer is still in front of them, which is the only moment the question can be asked.
How GullyHR Runs It
Filmed Only If the Group Agrees
Video review sharpens the feedback and makes people uncomfortable. It is used with the cohort's consent, and clips are deleted after the review.
Set Where the Work Happens
Exercises are staged on your floor, in your meeting room and on your call platform, rather than as an abstract discussion about crossed arms.
No Personality Labels Handed Out
We do not read character from gestures or assign behavioural types. The work is on observable signals and what can be done about them.
Cohort and Format Set Before Design
Length, group size and delivery language are agreed at the needs discussion. A field cohort works different rooms, and different cameras, from a head-office one.
Show Your Managers What They Are Signalling
Tell us where meetings end in nods and nothing changes. We build the session from those rooms.
Questions Buyers Ask
No. Most of it is one-to-one and small-group work: the corridor question, the review meeting, the customer visit. Delivery to an audience is covered by our presentation and public speaking programme instead.
Only with the group's agreement. Recording makes the feedback much sharper, but the session runs without it if anyone is uncomfortable, and recordings are not retained afterwards.
Yes, and the video-call material is written for exactly that situation. It runs online with cameras on, provided the cohort is small enough for everyone to be seen and given feedback.
No, and we will not teach it that way. Body language shows discomfort, hesitation and disengagement. Those are grounds for a follow-up question, never for a conclusion about honesty, and treating them as proof causes more damage than the original problem.