HR reporting and analytics for Palliative care agencies: simple monthly counts that show the work
A palliative team does hard to measure work. A few honest counts each month help leaders see the load and show funders and staff what the team does.
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Share your requirementsWhy HR reporting and analytics matters in palliative care agencies
Palliative agencies often report to funders in stories and general terms. Inside the team, nobody knows how many night calls each person takes or how many hours volunteers give. Overload is felt but not shown, so rest is hard to defend. Turnover is noticed only when a person resigns.
A one page monthly report is enough to begin. It counts visits, night calls by person, absence, leavers and joiners, volunteer hours and staff reflection sessions held. It does not try to measure the quality of care by numbers. It is shared with the team and discussed, and used to plan rest, hiring and funding requests.
How to set it up
1. Decide ten counts
Visits, night calls per person, extra hours, absence days, joiners, leavers, volunteer hours, training sessions, reflection sessions held and open vacancies.
2. Collect them from existing records
Use rotas, call logs and attendance sheets. Name one person who prepares the page on the same day each month.
3. Present one page to the team
Share the numbers in the monthly meeting, ask what people see in them, and note actions. Leaders do not use figures to blame.
4. Spot patterns across months
Look at night calls by person, absence after hard weeks and leavers by role. Use patterns to plan rest and hiring.
5. Use the page with funders and owners
Include the figures in funding reports along with stories. They show effort and need, and back requests for extra staff or training.
Check these first
Before changing anything, find out what is true today. These take an afternoon and use your own records.
- Write the ten counts you would find most useful and check which you already have.
- Ask who knows how many night calls each nurse took last month.
- Check whether any report reaches the whole team.
- See what funders ask for and whether staff counts are included.
GullyHR can do this with you. Read how we approach HR reporting and analytics in general, or share your requirements and we will tell you where to start.
Questions owners ask
Not if used well. Counts of calls, hours and rest show the load, and help protect staff. Share them with warmth and keep stories alongside the figures. Never use numbers alone to judge care.
Visits, night calls by person, absence, joiners and leavers, and volunteer hours. These give a clear view of load and turnover. Add more only when you have a question they cannot answer.
An administrator who has access to rotas and logs, checked by a team leader. Keep it simple and on the same date each month, so it becomes a habit and not a burden.